Luna - Luna Carpet Disaster

Posted on Wednesday, November 10th, 2010 at 9:10pm CST by cf58e8d1

Product: Luna Carpet

Company: Luna

Location: Chicago, Il, US


Category: Other

Salesman was very pushy and lied to us, telling us we couldn't put down the type of flooring we wanted.

The initial carpet install date was cancelled hours before install, after we had packed up entire house. We had to unpack and repack.

Installed carpet has puckered very visible seams. Worst of all, one room is carpeted in two different dye lots or colors. Now we are packing again to have a different company put down the kind of flooring we wanted initially. Luna was a disaster from beginning to end. Shockingly they still they want to charge me over $5000 for this nightmare including floors that their own inspectors and the installers all agree are unacceptable. Apparently they think they should be given a third try. The floor looks unbelievably cheap.


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