Straight Talk - Straight Talk Lied!

Posted on Sunday, May 30th, 2010 at 8:21am CDT by 13fdf2d6

Product: Pre-paid cell phone

Company: Straight Talk

Location: Straight Talk, Inc Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, FL, 33178, US

URL: http://straighttalk.com/

Category: Other

COPIED & PASTED LETTER SENT TO STRAIGHT TALK ON 5/30/2010:

On March 27, 2010 I paid $270.00 for to phones & 2 $45 cards. I loaded min on

xxx.xxx.1298 via the phone. I loaded min on xxx.xxx.1277 via the help of

customer service the same day.

On April 25th I loaded min on -1298 via c/s. On April 25th I ATTEMPTED to load

min on -1277 but was told by automated message that my phone did not exist with Straight Talk. That was my first time regretting I bought the phone. So I tried again on 4/26 which still wouldnt let me load the min. So by now my phone has been cut off and I went on to speak to c/s. The first PERSON I spoke to made it sound as if it were my fault the min wouldnt load, "YOU HAVE TO LOAD THE MIN THE DAY BEFORE YOUR MIN END". Your first mistake was to talk down to me! Your second mistake was telling me that every month I was going to loose a day of "PAID" service because I have to load the day before my min expire every month.

4 days of BS went on with Straight Talk. I went through 15 to 17 people, was told 2 times I would have to wait 24-48 hrs for my phone to be reset.

I was given DAVID's {800.876.5753 ID#53155} name through a friend and finely found resolution to the whole fiasco. David did get my phone working and made me feel better about everything I went trough. David also reassured me that the fallowing month "JUNE" that I wouldnt have to pay for min because of the "FLAW

IN THEIR SYSTEM THAT KEPT MY PHONE FROM WORKING RIGHT".

What do you know, I couldnt get a hold of David on the 28th of May to confirm

my "FREE" min {not really free after the b/s I went through} would be added. I called 3 times and was told "WITH OUT DAVID'S EXT OR LAST NAME THEY DONT KNOW WHO I ASKING FOR". Funny because the first time I asked for him I was put on hold and he picked up.

SO STRAIGHT TALK, YOU LIED TO ME!!!!!!!!!

I did go buy min for my phone {for the month of June} days in advance because I have learned to trust no one! But I also had it in mind that this was more than likely going to be the last time I buy min for my phone. I did not want to lose my phone number {before I could find another phone co} so I added min to my phone on the 28th {which was not due until the 29th} to make sure that I wasnt going to have issues. LOL, notice the 29th was my load date, it took you 3-4 days to get my phone working.

I have been VERY easy going and understanding wanting NOTHING but ONLY WHAT I PAID FOR. Their automated message said they record calls for quality assurances, so I told them to go back and listen to EVERY CALL I MADE TO STRAIGHT TALK.

This will be posted on "COMPLAINTS.COM" and any where I can find to post it. I

know you have new people signing up every day and you really wont miss my

business but everyone I talk to will know/be warned about STRAIGHT TALK!

--

Jeff & Wanda


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