Sears - Did Not Show Up

Posted on Friday, May 14th, 2010 at 1:54pm CDT by a1f600be

Product: Carrier Infinity Central Air

Company: Sears

Location: 2270 Valley View Lane
Dallas, TX, 75234, US

URL: http://searshomeservices.com/

Category: Other

Scheduled regular maintenance of our central AC unit on line for a Friday between 8 am and 12 noon. I had to take off work that whole morning to be there. At 1:15 no one had called and no one had come to my home. I called the Customer Service line and they verified that there were no calls made to me but the the technician said he was at my home at 11:20 and I did not answer the door. That was absolutely not the case. At that time I was on the telephone in my study...directly across from the front door...and the landscapers were there -- 5 of them --- doing the front lawn at at time. This is horrendous service.


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