Toll Brothers, Inc - Customer service and Warranty Issues with Toll Brothers, Inc

Posted on Tuesday, March 30th, 2010 at 7:00pm CDT by 223b0f62

Product: Home Builder

Company: Toll Brothers, Inc

Location: 250 Gibraltar Road Horsham, PA 19044
Horsham, PA, 19044, US

Category: Other

Toll Brothers Inc, refuses to fix the following problems that exists since closing of the house purchase on 8/23/2002:

1) broken and falling tiles on the roof

2) leakage on the roof behind the gutters due to structure defects

On 2/26/10, I WAS contacted directly by the business:

1) Toll Brothers agreed to fix the issues

2) However, excuses after excuses, they haven't fixed or scheduled to do so.

1 Comment

8eae1210, 2010-04-22, 12:46PM CDT

They have very inresponsive warranty service personnel. After you submit your warranty list, you have to call numerous times, they would then show up. If you have any following up issues, you have to call numerous times. Occassionally, they would return your calls. I wonder why would they hire such incompetent people when job is scarce in today's market. The service falls way below expectation.

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