Right Toyota - Right Toyota is Wrong, Wrong, Wrong !!!

Posted on Sunday, March 28th, 2010 at 8:37pm CDT by 2e6e66a5

Product: used vehicle

Company: Right Toyota

Location: 17406 N 100th Place
Scottsdale, AZ, 85255, US

URL: http://www.righttoyota.com/

Category: Other


The folks at Right Toyota sold us a vehicle that, unknown to us, had been used in a very rough manner by the previous owner. At the time of purchase we were assured that the vehicle (4-Runner...$24,000!!!...14,000 mi) had been carefully inspected and was in excellent condition. The problems, which became apparent within a couple of months, included the steering system, suspension and O2 sensors required multiple trips to diagnose and repair. The staff was unhelpful and unwilling to accept any responsibility for selling a trashed vehicle. They implausibly deny any knowledge of the vehicles poor condition and acted annoyed that we asked them to act with some integrity and offer some sort of recompense (repair or fair trade deal).

1 Comment

2e6e66a5, 2010-04-12, 06:57AM CDT

Well, Toyota came through. It seems Joe C. from their regional corporate noticed the complaint, and contacted us. He then worked with us over a couple weeks to facilitate a fair trade for a purchase of a 2010 4Runner at a great price. They were willing to work a trade for used as well.

Thank you Joe C! Thank you Toyota for having him as your ombudsman.

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