Budget car rental - 1200 Euros car rental insurance

Posted on Tuesday, March 23rd, 2010 at 10:59am CDT by f2446f21

Product: Budget car rental in Munich Germany

Company: Budget car rental

Location: Budget Car Rental, Munich Airport, Germany
Munich, DE

Category: Other

We reserved a car through Budget online services to be picked up at the Munich Airport in Germany.

When we went to pick up the car, we were told the price we were quoted for was not right. They increased the price by 1/3 (from over 200 dollars to over 200 Euros). Then they wanted us to purchase car rental insurance. Since we were using Citi Master card for the rental and it would pay for the car insurance, we declined. Then Budget said we had to let them charge 1200 Euros for rental car insurance, but the 1200 Euro wsould be credited to the credit card as soon as we return the car without any accident. I asked specifically if we should go to the counter to get the refund and was told it was not necessary.

We didn't have any accident and returned the car a month ago, but still haven't got the 1200 Euro refund. Such slow and inefficient service is terrible. I have to waste a lot of time dealing with Budget as well as the credit card company to straighten the mess out.


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