Sunshine Helicopter - False advertising - Misleading buyers

Posted on Friday, March 12th, 2010 at 9:41am CST by 0ec55769

Product: Helicopter Ride

Company: Sunshine Helicopter

Location: Kahului Heliport #107
KAUAI, HI, 96732, US

URL: http://www.sunshinehelicopters.com/

Category: Business, Finances

I purchased flight for 2 from Lihue for island of Kauai. This was a sight seeing tour. I spoke with Kyle (if I remember it right). Following the reservation we discussed the seating. I asked if both of us will get window seating. Kyle told me that I can guaranty window seating for both by buying an First Class upgrade which will be additional $100. I did that. But the actual seating did not have 2nd seat as window seat. I have multiple photographs as proof of that and will be happy to send them. I was mislead into to paying for upgrade.


1 Comment

f8b729eb, 2010-03-13, 07:18PM CST

Aloha,

We apologise for any misunderstanding. It is our belief that the front window (the same window the pilot is looking through) as well as the passenger side window is clearly window seating. We fly over 50,000 passengers a year and this is the first complaint that I have recieved regarding this concern. We are sorry that your seating expeience was not what you thought, but hope that you still enjoyed the tour. Aloha

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