DirecTV - DirecTV Remote Control Stopped Controlling Receivers

Posted on Tuesday, June 8th, 2010 at 9:50am CDT by 8302ffb7

Product: RC64R Remote Controller

Company: DirecTV

Location: 2230 E. Imperial Hwy
El Segundo, CA, 90245, US

URL: http://www.directv.com/

Category: Other

Some form of Major Problem occurred over night from 6/7/10 - 6/8/10. All remotes stopped working on all DVR Receivers today.

Major difficulty getting through to technical support. It took over two hours just to get into the phone queue then on hold for over 45 minutes just to find out "there is a problem, and they are working on it."

Someone did something over night that disabled all the remote control devices from connecting with their respective receivers. Can't change channel, can't see any programs previously recorded and can't record anything new!

Totally unacceptable and extremely frustrating.

Little to no response from technical support.

Waiting for a supervisor for over 20 minutes and counting...

Why should anyone continue to do business with DirecTV???


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