AMERICAN EXPRESS - 35 YRS OF AMEX PLATINUM DOWN THE DRAIN

Posted on Monday, June 28th, 2010 at 2:22pm CDT by 7f27d1ce

Product: AMEX PLATINUM AND OTHERS

Company: AMERICAN EXPRESS

Location: Franklin, TN, 37064, US

URL: http://AMERICANEXPRESS.COM/

Category: Other

RE: AMEX SUCKS... I have been an AMEX PLATINUM card holder for over 35 years my credit is inmpecable ... well until now. that amex decided to cancel my account based on human error (BUT THEY DONT CARE)... I have all the other Centurion cards and some Guatemalan co-branding cards with AMEX... I have always paid on time. I have insurance on my GOLD Centurion CARD which they charge every month. I had not used this card for a while and since I'm always traveling I had not seen statements, but since I don't use the card I did not realize that their insurance was running up the bill and making the account overdue... I called on the 22 to pay all my other cards and they girl I spoke to brought to my attention the fact that there was a balance due on the GOLD card... I paid it IN FULL... and on the 23rd they Cancelled all my cards. I have spoken to every Customer service representative I have been able to asking to speak to a manager of some sort who could help and her ANSWER WAS IM SORRY SIR ... THERE IS NOTHING WE CAN DO!!!! (SUPERVISOR EMPLOYE SHERYL HEINE PHOENIX ARIZONA OFFICE)

I REALLY DON'T CARE ABOUT HAVING THE CARD ANYMORE... BUT I CARE ABOUT MY CREDIT...

IF YOU HAVE HAD SIMILAR EXPERIENCES POST THEM HERE.


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