DirecTV - DirecTV Poor Customer Service

Posted on Friday, June 25th, 2010 at 8:15pm CDT by 32fefbc1

Company: DirecTV

Location: US

Category: Other

Another customer service problem for DirecTV. Spoke with four different representatives today between 'sales' and 'customer service'. Both calls ended with disconnects while on hold (representative put me on hold, and then after a time, I simply get a dial tone without them returning). I actually told the last one that was what had happened after getting transferred to two different people who couldn't help me the first time, and that she couldn't underperform her predecessors. Instead, she matched them.

The last call to DirectTV was simply to ask for a supervisor. After five minutes of hold, the CSR came back and said that it would be at least five or ten minutes more to wait because the supervisor was busy. I asked if she could take my number and have the supervisor call me when available. Apparently, that is too much to ask of DirecTV customer service.

What a frustrating experience. And the only reason I have to do this publicly on is because I don't sense that that there is any way to communicate with management as to concerns about service.


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