Solas Restauraunt Lounge and Rooftop - Very Poor Customer Service

Posted on Thursday, June 10th, 2010 at 10:36pm CDT by 3374d5f6

Company: Solas Restauraunt Lounge and Rooftop

Location: 419 Glenwood Ave
Raleigh, NC, US


Category: Other

Recently hosted a get together at Solas. We were prepared to have a great night. We reserved a booth in the VIP area, which was very tight, even with just eight people. Our contract came with a $400 minimum that had to be met before the check was closed out. No problem... except for a few. The little table at our booth was not big enough for our $400 worth of food and drinks. We literally had to hold our plates in our laps and eat with minimal movement. The food was horrible. The lobster tasted like it had been soaked in baken grease. And I've tasted great lobster. Our server only came around to check on us every blue moon. We payed for a private bar, but, of course, our server wasn't around to serve us from it. When it came time to pay the bill, we were told that we needed to add on about $180 in order to meet our minimum. We ordered two bottles of wine. In the end, we ended up paying over $500. When we asked to take off the wine, we were informed that we wouldn't meet the minimum otherwise. I'm no math whiz, but $500 minus $100 is $400 all day long. When we tried to get an explanation of the bill, security was called in because, according to the manager of VIP Services, they thought we were trying to avoid paying the bill. Which is funny, because we never got loud or ignorant at any point in time. Long story short, Solas got over on us that night.


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