FedEx - FED EX Delivery is Rotten

Posted on Wednesday, July 7th, 2010 at 7:36pm CDT by 367fd1a7

Product: Delivery

Company: FedEx

Location: Ar, US


Category: Other

Have been waiting for a delivery to my business via FedEx for a few days, understood that with the 4th of July it would be delayed a bit, expected delivery date of July 7,2010. Our business hours are CLEARLY posted on the front door, the driver showed up before we were even open, left a tag on the door and left. We came into the office and called right away to see if we could get it delivered as it is something needed for work, was told they would try to call the driver and call us back. 2 hours later with no return call, we called back yet again and were told the same thing. 3 hours later we called back, asked for a supervisor and was told the driver was already home for the day and still had our package with him at his house. If we needed it, we could call him and see if it was ok for us to drive there. 35 miles one way of driving and poor customer service on everyone's part we finally got our package. Needless to say, not very happy with FedEx and they have probably lost a customer for life. I will also talk to our corporate office and discontinue using them at all 457 locations we have across the US.


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