Dish Network - Dish Network HD Free for Life

Posted on Monday, July 5th, 2010 at 7:02pm CDT by a5c3f611

Company: Dish Network

Location: Dept 0063
PALATINE, IL, 60055-0063, US

URL: http://www.dishnetwork.com/

Category: TV, Music, Video

HD for Life is very unfair to your existing customers. A new customer can sign up and receive HD free for life, while your existing customers whom have been proving revenue for the company for many years are told that in order to receive the HD for Life, they must pay an activation fee of $99.00 to activate a product that they have already paid once to have activated and is currently active and functional. Does this make sense to you, to pay for activation on a product that you have first of all already paid for and is working? The other option is to provide Dish with their credit card for automatic deductions? Neither option is acceptable to me whatever happened to good customer service?


3 Comments

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008a25c3, 2010-12-23, 09:04AM CST

Hello, this is Mike LeMar with DISH Network customer service. The HD for Life promotion plan is available and has the same requirements for both new and existing customers. For all customers, including new, there are two options. The first involves a $99 activation fee in order to avoid a 24-month commitment and the credit/debit card autopay and paperless billing requirements. The second option is to accept a 24-month commitment and have autopay and paperless billing activated to avoid the activation fee. Regardless of which option a customer may take, he/she will never have to pay for HD for their main package of programming for the life of their account. Other companies may offer a promotion similar to this, but for only the first 12 months.

Hope that helps!

e9cf74b2, 2010-12-29, 12:00PM CST

This is Phillip Chang with DISH Network customer service department. I have run across your post, and want provide some closure to your issue. As stated in your post this is correct. But there is also a second option you have for HD free for life. You may access your account on www.dishnetwork.com to, set up HD free for life. This promotion does require you to sign up for credit card auto-pay and paperless billing you must also agree to a 24 month commitment to avoid the, one time $99 activation fee. You may contact us further, for any other concerns to this that you may have. Please email me at [email protected]

f1f8eae2, 2011-01-07, 12:44PM CST

Hello, Becki Barned with Dish Network customer service here. The HD For Life promotion is the same to all. New and existing customers do have to go through the same process to get the promotion. I would be happy to look into your account and see what we can do. Please e-mail me at [email protected]

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