Nationwide Van Lines - Nationwide Van Lines - Very poor customer service

Posted on Friday, July 2nd, 2010 at 6:27pm CDT by ce71fbf9

Product: Very poor customer service on move

Company: Nationwide Van Lines

Location: Plantation, FL, US


Category: Other

We contracted Nationwide Van Lines to do a move of ours from Florida to Texas. We experienced multiple problems such as the movers showing up later than scheduled for pickup and the delivery going 2.5 weeks over schedule.

In all of my years, I have never experienced a moving company venting anger on me, the client, for their shortcomings. We were literally yelled at by the staff for asking questions about when they would show up, and when our items would be delivered. Rudest people ever!

In the cases that we had to reach out to the customer service at Nationwide (I use the term customer service loosely since it's so far from what customer service should be) we never received the assistance we needed.

I will close by saying, low quality moving company. No more needs to be said.


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