XM / Sirius Radio - Xm / Sirius Radio - Warning

Posted on Monday, July 12th, 2010 at 4:10pm CDT by 916a91db

Product: Satellite Radio

Company: XM / Sirius Radio

Location: US

URL: http://xmradio.com/

Category: Other

Before you consider signing up with satellite radio, please read this.

When Sirius and XM merged, they increased their rates by 40%. They did this by passing on their royalties tax on to the customers.

We had fulfilled our commitment, and we decided to cancel. Let me tell you how difficult it is to cancel your radio service.

I called their 800 number, waited on hold for 15 minutes, they hung up on me.

I called them again, waited 12 minute on hold, and finally talked to a customer rep. I explained that I wanted to cancel. I thought after some discussion that I had cancelled my service. Two weeeks later I received a bill for 1, year service in the mail.

I wrote "please cancel my service" and sent it back to XM. Two weeks later I received a second bill. I wrote "please cancell my service" on the bill and sent it in. One month later I received another bill for 1, year of service. I called the 800 number to have the problem taken care of. I waited on hold for 15 minutes and they hung up on me. I tried again and after several minutes I reached a customer rep. She told me that I owed the a bill for 6, months but she would cancel my service. For all of these months I did not have a receiver connected so I was not using the service. They turned the bill in to a collection agency stating that I did not attempt to cancell the service.

XM / Sirius Probabily adopted the Hotel California song as there own. (You can check out any time you like, but you cannot ever leave.

Consider this before you subscribe to satellite radio, "Do I have the time to cancel my service when my comittment is up?"


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