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Advance AUTO PARTS - Advance Auto Parts online RIP-OFF BUYER-BEWARE
Posted on Saturday, July 10th, 2010 at 5:35pm CDT by 49232a11
Company: Advance AUTO PARTS
Location: Roanoke, VA, US
I want EVERYONE to pay attention to what I have to say here--because
YOU COULD BE THEIR NEXT VICTIM!!!
Advance Auto Parts Ripped Me Off!!!
After purchasing over 100 bucks in brake parts from their site (online) I was promised a $50 voucher (Gift Card) to use on my next online purchase.
A month later as promised, I got the $50 discount on my next order (seat covers) but had to return them because they didn't fit my truck--- I MUST point out that there was NOTHING on the online order form that posted what year, make & model the seat covers would fit. Just a listing for TRUCK SEAT COVERS.
OK. They didn't fit so I carefully put them back in the package and returned them--- Then I GOT NO CREDIT BACK !!! Yep, they literally RIPPED ME OFF!!! NO STORE CREDIT, NO GIFT CARD, NO ONLINE CREDIT, ZIP, ZERO, NADA-- NOTHING!!!
I called customer service who acknowleged that, "YES, WE SEE YOU RETURNED THE MERCHANDISE but you can't have credit back because there is this clause in the fine print of the voucher discount that states "...gift card has no cash value" WHAT THE HELL DOES THIS MATTER????
I'm not LOOKING FOR CASH HERE PEOPLE. I just want STORE CREDIT for my return
I again want to make this CLEAR. This RETURN WAS NOT A RETURN OF THE ORIGINAL merchandise--- This is a return of goods purchased with a voucher (GIFT CARD) that ADVANCE AUTO PARTS offered to me for purchasing the 100 bucks of parts to begin with.
NO, I'M NOT MAKING THIS UP!!!
They give you a gift card.
You use it to buy seat covers that don't fit.
You return the merchandise in resalable condition--
Then---- TOO BAD, NO STORE CREDIT, NO ACCOUNT CREDIT, NO MAILED GIFT CARD, NOTHING.
I have gone ROUND & ROUND (& ROUND AGAIN) with their online customer support--- WHAT A JOKE this experience is!!! I sent a letter to their CEO Darren Jackson expressing my sincere displeasure of his company's returned goods policy in MAY with NO REPLY
Following, is ADVANCE AUTO PARTS own policy regarding:
Code of Ethics & Business Conduct
We must be honest and truthful in all of our dealings and relationships with our customers, our vendors, our shareholders, our fellow Team Members and any other person or entity with whom we come into contact.
We must be fair and professional in all of our business dealings, including but not limited to our dealings with our customers, our vendors, our fellow Team Members and our competitors. We must never take advantage of anyone we do business with through manipulation, concealment, abuse of confidential information, giving or accepting bribes or kickbacks, antitrust violations, misrepresentation of material facts or any other unfair or dishonest business practice.
Respect and Teamwork
Working as a team, we must treat each of our Team Members, customers, vendors and any other parties with whom we do business with dignity and respect. Team Members must be provided a work environment that is safe and free from discrimination or harassment of any type.
Compliance With Laws
We must comply with all federal, state and local laws and regulations that apply to our business, including insider trading laws. If there is any uncertainty about what is required by the law or our company policies, further guidance should be sought without delay.
Continued ad-nauseum on their website:
I don't believe for one minute this company abides by its own set of rules...
Until I receive full store credit for the cost of these seat covers---LOOK OUT WORLD--- I will YELL FROM THE ROOFTOPS AT THE TOP OF MY LUNGS!!!
Do not do business with
ADVANCE AUTO PARTS STORES