Ancestry.com - Recurring charges not clearly marked

Posted on Monday, January 4th, 2010 at 2:46pm CST by 6de35cfb

Product: geneology website

Company: Ancestry.com

Location: Provo, Ut, US

URL: http://ancestry.com/

Category: Other

After finding that when I signed up for a month of service, that the service continued to be billed monthly, I called and asked if the website clearly marks it as a recurring charge. I was told that there is an asterisk and you have to follow it to the bottom of the page to find out that information. We consumers need to let companies know that it is not acceptable to hide details from us! Recurring charges should be CLEARLY MARKED. Time flies during the holidays and I had not checked my credit card statements so I had not seen the recurring bill. They refunded me only the last month. Because I had paid for at least another month of service that I did not use because I did not know that I had it (thinking I had paid only for 1 month), I asked if they could give me a free month of service. They said they could not because they had given me a refund of the last month I had not used the service.


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