Thomasville - Thomasville - poor service & quality

Posted on Sunday, January 3rd, 2010 at 11:43am CST by c99abc9d

Product: Office Desk Suite

Company: Thomasville

Location: Thomasville of Newport News 12551 Jefferson Avenue Suite
Newport News, VA, 23602, US

URL: http://www.thomasville.com/Newport-News-VA-Furniture-Store.aspx

Category: Other

Never again. Over $3700 in an office suite. Received multiple guarantees from the sales staff of this store that what was represented on the floor would be delivered to my door. While some furniture pieces were made in China, others were made in North Carolina. The Chinese furniture seemed better quality. The North Carolina furniture was of poorer quality. Even the finishes from the different plants did not match. North Carolina had worm hole distress marking, and the Chinese did not. We wound up purchasing off the floor damaged pieces (better quality China furniture) in order to save something from the deal. Sales staff would not refund despite their own verbal and written guarantee. These people don't abide by their own verbal and written statements. Assuming this establishment remains open, count on us to never give any recommendation for a Thomasville purchase!!!


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