Tivo - Ripoff

Posted on Thursday, January 28th, 2010 at 6:03pm CST by 75101220

Product: Tivo DVR

Company: Tivo

Location: 2160 Gold Street P.O. Box 2160
Alviso, Ca, US

URL: http://tivo.com

Category: Other

My Tivo unit refused to update its software. When I called in about this, I was told they would exchange the unit for $50 and my lifetime subscription would transfer.

Forward 2 years because there were many family problems and a move to another state. I call back in and now all of a sudden the fee is $349 PLUS I have to pay for service all over again.

I cannot afford that.

Shame on Tivo for gouging the public. Since you do not stand behind the products you sell and try to make more money off those of us who already paid for a lifetime subscription by denying it when your box refuses to update the software, you are not a reliable vendor.

Remember people: you can tell the quality of a company by how it acts when you have problems.

Tivo gets an F.


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