IDAPP and Edfinancial - Student Loan Service

Posted on Tuesday, February 9th, 2010 at 4:04pm CST by 505dd9f5

Product: Student Loan

Company: IDAPP and Edfinancial

Location: P.O. Box 36014
Knoxville, TN, 37930-6014, US


Category: Other

Since 2001, I have had two student loans with IDAPP. Edfinancial became the Loan Servicer of IDAPP on December 19, 2009. However, I was not notified in writing by either company. I discovered this on January 27, 2010 when I called IDAPP's number. Edfinancial answered IDAPPs number. The Edfinancial rep told me to fill out an online contact form, which I did. And that I would be contacted about my loan status during the first week of February 2010. Today, I called Edfinancial to inquire about my loan since I have not been contacted as stated. Today an Edfinancial manager told me to wait till the end of this month. However, Edfinancial's website says the transfer of student loans would be completed by January 2010. My complaint is I should have been informed before the transfer of my loan by both companies. It's not too much to ask because Mortgage Servicers do it all the time. So, who got my student loan payment last month? IDAPP? Edfinancial? I would like to know.


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