Name.com LLC - Inconsistent Lousy Response from Name.com for their RapidBlog Service

Posted on Wednesday, February 24th, 2010 at 10:32am CST by 409a293f

Product: Rapid Blog

Company: Name.com LLC

Location: 125 Rampart Way Suite 300
Denver, Co, 80230, US

URL: http://www.name.com/

Category: Other

No Response, Support or Resolution to my series of complaints/demand for support for the RapidBlog Service for close to 4 months.

I purchased the RapidBlog service of Name.com LLC on 12th November 2009. While using the online blogging service, the website/blog suddenly went off air on 13th November 2009. After 4 repeated reminders sent by email, the website was restored on 20th November 2009. The restoration was incomplete, as certain features like easy installation of plugins in the blog were removed completely. My requests to restore this service from November 2009 to Feb 2010, have either not been replied or have been replied unsatisfactorily. My request for understanding another feature Using of FTP login has never been replied as of date.


1 Comment

d80808ec, 2010-02-24, 02:56PM CST

Hi,

We responded to your emails this morning and we sincerely apologize that it took this long and this course of action to get us to respond to you. That is unacceptable.

We have offered to refund the cost of your Rapid Blog and upgrade you for free to a yearly startup hosting plan with a full WordPress install. This upgrade should take care of any plugin and FTP issues you were having and give you more flexibility in general. This in no way makes up for our actions, but we hope you accept it.

At Name.com we strive to be better than this, and as a Name.com customer you deserve better. We are working hard and taking steps to ensure that this sort of lapse in support does not happen again. We truly care about our customers and we want you to have the best experience possible.

We hope that we can somehow restore your trust in us and we eagerly await your response.

Best regards,

Lesley Yarbrough

Community Manager

Name.com

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