Treadmill Doctor - Poor Refund Policy

Posted on Saturday, February 13th, 2010 at 1:16pm CST by 7cdf4bf8

Product: Treadmill parts

Company: Treadmill Doctor

Location: Treadmill Doctor P.O. Box 18576 Memphis, TN 38181-0576
Memphis, TN, 38181-0576, US


Category: Other

We recently ordered a treadmill walking deck replacement from and paid for expedited costs to ensure timely delivery (costs of $24+ for shipping). The part not only did not arrive for over two weeks, treadmill doctor was slow to inform and then chose to order from another company to send our deck to us. When it arrived (over two weeks later, and our credit card had been charged since day 1),the part not only was incorrect, it was damaged.The process to replace it was insanely difficult, requiring us to take pictures of the wrong part, and then they asked if we wanted a refund or a replacement part! Of course, we asked for a refund,and found after the fact that the shipping and 15% restocking fee were removed from the costs, netting us a refund of $169 on a purchase of $225!!These practices seem certainly unfair and although it's their "Merchant Policy" in our incident, an exception should have been made considering all of our issues were based on their mistakes, not ours.


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