www.dell.com - DELL: HORRIBLE SERVICE AND CUSTOMER SERVICE

Posted on Thursday, December 9th, 2010 at 6:29pm CST by dcd792a7

Product: Vizio 55-inch E550VL LCD HDTV

Company: www.dell.com

Location: US

URL: http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&cs=19&sku=A3875931&baynote_bnrank=0&baynote_irrank=2&~ck=dellSearch

Category: Other

Over Thanksgiving weekend saw a special for a Vizio 55-inch E550VL LCD HDTV and warranty, on sale at Dell.com. We ordered and thought we would have it in time for Christmas. Without notification or explanation, the shipping date changed to 1/21/2011. When we called on the reason the customer service(obviously in India) said that the TV's were out of stock and that was the anticipated arrival date. We were fuming, but felt because it was a good deal we could wait. Then a couple weeks later we saw a comparable Vizio TV on another website (Tiger Direct) for around the same price. We ordered it and it shipped the next day. Now here is where the HORRIBLE SERVICE comes in. We called Dell and spoke to a customer service rep (again in India), and canceled the TV and Warranty and got an email confirmation of such.

Today my wife gets a message that she could barely understand (again from someone who was obviously Indian), when she called Dell customer support (India) the rep said there was NO RECORD of the cancelation, and all this after speaking to 4 different reps and the call was disconnected 3 times!! She supposedly got the TV order canceled (I'm not holding my breath), but the service rep would have to transfer her back to customer service to cancel the Warranty, when she reached customer service (for the 3rd time) she couldn't get the warranty canceled because the service rep's computers were down and now she has to call back for a 3rd time to cancel an order. GREAT JOB DELL, keep up the CRAPPY work!!!! WE WILL NEVER BUY FROM DELL AGAIN! I have nothing against Indians, but Dell if you want to use people from India for your customer service, how about train them correctly.


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