T-Mobile - wrong type of weather

Posted on Wednesday, December 8th, 2010 at 8:13am CST by 8ddd7178

Product: Mobile phone reception

Company: Not Available

Location: GB

Category: Other

I have had a poor signal for weeks so I approached T-mobile. In the first week, customer services told me a transmitter was down and would be back up in 24 hours. When I spoke to the engineer, he told me there were no transmitter problems in the area. However, he did upgrade me to be able to get Orange cover as well as T-mobile cover. Didn't make any difference.

I complained again and was contacted by customer services. The young lady was very good and did try to help. Her engineers told her to tell me that its the weather that is the problem. My signal should improve when the weather improves.

What a load of nonsense!!!!!! My work phone (O2 network) has a perfect signal.

So I asked if I could terminate my contract as the 'service is not fit for purpose'. Nope - because I do occasionally get a signal.

End result - a discount for a month during the bad weather.

IF T-Mobile can blame the weather, then they should offer a 'summer only' option.

Excuses gone mad - crazy!!


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