Godrej - Poor Fridge Quality & Service from Godrej

Posted on Wednesday, December 8th, 2010 at 11:14pm CST by fea31fc1

Product: Godrej Pentacool double-door 200L Fridge

Company: Godrej

Location: Mumbai
Mumbai, Ma, 400001, IN

URL: http://godrej.com/

Category: Other

Amrita says:

December 9, 2010 at 10:20 am

Hi,

I am writing to register a complaint regarding a Godrej Pentacool double door fridge bought in Jamshedpur in Dec 2006. All the details of the problem are available in your system under my name and phone number 92345 54048.

I am detailing the problem again for your reference Within a year of purchase, the machine started giving problems. Initially, the fridge cooling was not proper so the compressor was replaced.

Even after the above, the fridge performance was erratic and it was sent to the service center in Jamshedpur one more time. After a full week it was returned and still the freezer compartment was not working. One of your service engineers came home and inspected the unit and replaced an electrical relay worth Rs. 250/-.

The problem has since continued and in Nov 2010, the fridge was sent for repair one more time. After 8 days of being kept in the service center, the fridge was sent back with a bill invoice of Rs. 2150/- for replacement of various parts including timer, gas charging, electrical relay etc. but I am extremely disappointed to note that the fridge cooling is still not proper, the freezer is not making ice and overall the level of service and customer attention provided by your service center personnel is SHODDY AND INEFFECTIVE.

It is all the more shocking to experience such dismal product quality and service from a company of your repute and stature.

Please resolve the issues with regard to my fridge at the earliest by providing a new placement in view of the fact that the four years of owning your fridge have been nothing but terrible. In case I do not receive a satisfactory response even now, I will be moving the Consumer Court for immediate redressal of my problem in addition to filing a complaint suit against your esteemed company for eroding consumer confidence this way.

THE LESSON IS YOU MUST NEVER BE FOOLED INTO BUYING A GODREJ PRODUCT THE PRODUCT IS WORTHLESS, THE COMPANY A SHAM AND THE PEOPLE MERE CHEATS.

Amrita

Jamshedpur


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