Verizon Wireless - Verizon Wireless - Bait and Switch

Posted on Sunday, December 19th, 2010 at 7:28pm CST by 2a3f7cab

Product: Droid 2

Company: Verizon Wireless

Location: US


Category: Other

I called Verizon to upgrade my phone to an Droid 2 Global -- I was told that I qualify for an online rebate by the rep -- he told me how to go through the web site to place the order. After 20 minutes on the website, I found that your website no longer gives online rebates, only mail in rebates, which I will NOT do since I am not going to wait 6 weeks for a rebate that may never come. I called and spoke to a supervisor who looked at my account and told me that I was given incorrect information but that there was nothing that she could do. I cancelled my order. Wasted 45 minutes of my time with Verizon's bait and switch tactics. I run 6 mobile lines with Verizon and am shocked by the poor service and outright lies told by Verizon's phone reps.

1 Comment

766b8e5d, 2011-04-26, 10:04PM CDT

Wow really I have Verizon and remember when I upgraded it clearly stated MAIL IN REBATE!!!! How is this a lie??? Did you suddenly forget to read and only understand what was to your convenience?

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