Harvey Norman - MISLEADING CUSTOMER

Posted on Wednesday, December 15th, 2010 at 2:44am CST by c46f2764

Product: Extended Warranty

Company: Harvey Norman

Location: Klang, MY

URL: http://www.harveynorman.com.sg/

Category: Other

I am Chow and purchase a 50" Plasma TV from their KLANG Bandar Bukit Tinggi Branch one year ago. During the purchase we were urge to buy their extended 5 years warranty, where we were given promotion brochure on the extended warranty starting that we do not to worry about labour charges, parts cost etc. if the goods we bought broke down. Recently our TV screen break downs and we call Harvey Norman. They started to surprise us by telling us list of exclusion including labour cost. We argue but finally agree for them to check the TV first. The technician came and tell us the screen damage and they will change it if it can be changes or replace a new one. Two day later they call up and say that we can opt to change the screnn, but after changing our warranty value will be reduced to around RM1500.00 after deducting the replacement cost. We can also opt to change to a new one but since there is model change, we will have pay additional RM1,570.00. But their brochures says we don't pay anything and there were no mentioning of reduction in warranty value in even of any claim. We were told that is the new regulation. Why do we now have to adhere to the new regulation???

This is gross misleading of consumers into buying their product which are mend what they are. I will never buy anything from Harvey Norman again. They are not trust worthy store.


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