DELL - DELL COMPUTER NO ETHICS

Posted on Wednesday, December 15th, 2010 at 4:52am CST by ae30f02a

Product: LAPTOP COMPUTERS

Company: DELL

Location: GB

Category: Other

ORDERED TWO VOSTRO LAPTOPS FROM DELL IN THE UK.I RESIDE IN SOUTH AFRICA AND I REQUESTED THE VAR RE-CLAIM DOCS WITH INVOICE FOR VAT REFUND ON DEPARTURE.THEY TOLD US WE ONLY NEED THE INVOICE, TAKE IT CUSTOMS AT HEATHROW AND BINGO YOU WILL GET YOUR VAT BACK AMOUNT TO 280.WHEN WE GOT TO HM CUSTOMS THEY TOLD US THAT DELL SPECIFICALLY TELL ALL THE CUSTOMERS THE SAME STORY.HM CUSTOMS ADVISE THAT INTERNET DIRECT SELLING COMPANIES CANNOT ISSUE THE VAT RE-CLAIM DOCS.YOU MUST BUT FROM A PARTICIPATING RETAILER.

DELL DO NOT TELL THEIR CUSTOMERS THIS..THEY ACTUALLY LIE TO YOU IN ORDER TO GET THE ORDER AND YOUR CREDIT CARD PAYMENT. DELL UK WILL NOT ENTERTAIN MY CLAIM AGAINST THEM BECAUSE THEY SAY I CANNOT PROOVE WHO SAID WHAT.I EVEN GAVE THEM THE NAMES OF THE SPECIFIC INDIVIDUALS!! IT APPEARS THEIR CALL CENTRE IS NOT EVEN IN THE UK, POSSIBLY INDIA JUDGING BY THE NAMES OF THE STAFF INVOLVED.DELL JUST IGNORE MY MAIL NOW AND I HAVE LODGED A COMPALINT WITH OFT IN THE UK.

BE AWARE DO NOT BUY ONLINE FROM DELL IF YOU WANT THE VAT BACK IN THE UK IF YOU LIVE OVERSEAS. THE LIES HAVE COST THEM MY BUSINESS, NO ETHICS, NO CARES JUST ANOTHER CUSTOMER LOST!!


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