Cox Communications - Cox Communications Is a Joke

Posted on Tuesday, December 14th, 2010 at 1:27pm CST by 10e99c98

Product: Cox Intenet and Cell Phone

Company: Cox Communications

Location: chesapeake, vi, 23454, US


Category: Other

I would just like to say that I am an easy going guy. I try to give everything and everyone the benefit of the doubt. However, I have to warn people of the horrible customer service, and lack of technical knowledge of Cox Employees. It was not just in the Internet Support Group or the Cable TV. It was also when I tried to inquire about Cox's new cell service offerings. The guy was so incompetent that I wanted to cancel all my Cox services. However, it was not just him. I have made several calls to Cox, and it seems that 1 out of 8 even sound slightly educated. I am talking grade school level here. Horrible Customer Service, Horrible Products, and Horrible price for the value. No wonder Verizon FIOS is taking over. I called Verizon and renewed my current cell plan with a better price and the guy was educated. I double checked availability on Verizon Internet, but it isn't in my area yet. Trust me, when another broadband carrier comes into my area...I am gone. See yeah ...Cox...!!!


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