Ryan King - JAL damage our luggage and refuse to fix it

Posted on Saturday, August 7th, 2010 at 11:21pm CDT by c4a2d894

Product: Brand new Tumi 28 hardcover luggage

Company: Ryan King

Location: HONOLULU, HI, 96813, US

Category: Other

JULY 10 2010, JAL702 FROM HONG KONG TO JAPAN & JAL78 FROM JAPAN TO HONOLULU. MY WIFE AND TWO KIDS HAVE 6 LUGGAGE AND 2 CARRY ON. ONE OF THE BRAND NEW ($400USD) TUMI 28" LUGGAGE GOT DROP TO THE GROUND OR SOME HOW DAMAGED BY JAL WORKER, ONE OF THE TOP CORNER GOT CAVERN IN. AFTER PICK UP THE LUGGAGE AT THE HONOLULU AIRPORT, SAW THE DAMAGE LUGGAGE AND WENT TALK TO THE JAL WORKER, RIGHT AWAY, THEY SAID THEY WILL NOT BE RESPONSIBLE FOR THIS KIND OF DAMAGE. I ASK THEM THIS KIND OR THAT KIND DAMAGE, THE WORKER NAME RYOKO SAID, EVEN A BIG DENT LIKE THIS THEY WILL NOT FIX IT OR RESPONSIBLE FOR IT. HAVE TO BE BROKEN THAN THEY WILL TAKE CARE IT. BIG DENT LIKE CAVERN STILL NOT BROKEN? I ASK HER. THAN SHE TAKE MY LUGGAGE AND THEY SAID THEY WILL FIX IT, OVER THREE WEEK, THEY SAID IS FIXED, I WHEN PICK IT UP, THE LUGGAGE CORNER LOOK LIKE MELTED. THEY TELL ME TO CALL THE OFFICE, SO I DO. THAN THEY PUT ME ON HOLD FOR OVER 30 MINUTES AND NO ASWNER, I USE OTHER PHONE TO CALL THEM, THEY ASWNER BUT THEY HANG UP THE LINE. FINALLY CALL AGAIN AND ASK FOR THE MANAGER AT JAL NAME ERIC NAGAMINE. HE TOLD ME THEY ARE NOT RESPONSIBLE FOR FIXING THE DAMAGE OF MY LUGGAGE, THEY ADMIT THEY DID THE DAMAGE BUT THEY WILL NOT FIX IT. I WANT TO KNOW HOW AIRLINE COMPANY CHARGE FOR THIS AND THAT BUT WHEN THEY DAMAGE CUSTOMER LUGGAGE THEY CAN JUST SAID IS NOT THEIR RESPONSIBILITY. THIS IS HOW JAL DO BUSINESS NOW DAY?


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