Used Car Purchase

Posted on Tuesday, August 3rd, 2010 at 12:43pm CDT by 909f79d9

Company: Used Car Purchase

Category: Other

To Whom It May Concern:

I writing in regards to a recent purchase of my son's "used" 2005 Subaru

Legacy GT purchased at Second Street Auto Manchester, NH.

Before purchasing the vehicle, we ask the dealership to make sure the

car would pass the NH State inspection and the dealership would repair

any problems that could prevent us, from operating this vehicle safely.

That being said, a day later my son drove the car and the brakes began

to squeal and a "service engine" light appeared, we then contacted the

dealership (Second St), who ask us to return the vehicle and have it

inspected by their service garage D&L Auto of Manchester, NH.

After picking up the vehicle and completing a thorough visual

inspection, we noticed the brakes were in the same condition, when I ask

the Sales person he wasn't sure why they didn't perform any repairs and

called the auto repair center (D&L). They said nothing was wrong and

it's this way because the vehicle has metallic pads. The sales person

then said drive the vehicle over the weekend and if it the brakes

continue to squeal, return and they will bring it back to their garage

(D&L). Secondly, they said the reason for the :"service engine" light

that came on, was mainly do to either the gas cap being loose or missed

aligned or someone put the wrong octane gas during the last fill-up.

Funny thing, the dealership (Second St) actually filled the tank as

promised within the Sales Agreement and didn't remember seeing the

notice of the fuel tank door, indicating this particular vehicle

requiring a higher octane.

Well not trusting anyone at this point, we brought the vehicle to Nashua

Subaru in Hudson, NH and I asked them to check the brakes and the

"service engine" light. They found the front pads worn down so bad it

created damage to the rotors and all components would need replacing.

They also said they would not have passed this vehicle for the NH State

inspection, with this condition. As for the "engine service" light, they

could not duplicate at this time.........I'll get to that later. So

after many calls, emails and faxes and receipt in hand, we brought the

worn parts and returned to the dealership (Second St.) to prove the

negligence. Something happened between the dealership (Second St) and

the service garage (D&L) maybe fear of fraud? because the dealership

mailed us a check in the full amount of the front brake repair. The sad

part is, when the "service engine" light came back on yet again, we

returned to the Subaru dealship and found an existing Fuel/ Air Ratio

Sensor problem and paid to have it fixed. Of course when we contacted

the dealership (Second St) they said they would not refund the repair

cost for the Air/ Fuel Ratio Sensor and we should have had used their

service garage for all repairs, due to lower cost.......we all know how

well that worked!

I have all the documentation for these repairs, including emails, faxes

and pictures and the actual remaining part in question Air/Fuel Ratio

Sensor.

Second St. Auto Sales Inc.

877-468-6951

1000 Second St.

Manchester NH

D & L Auto and Zip Lube

603) 645-6551

725 2nd St,

Manchester, NH 03102

Any help or guidance you could provide me would be greatly appreciated.

Unfortunately I tried to fight these arguments before the 30 Day

Warranty approached, although they appeared to have won that battle!

Regards,

Matthew

To Whom It May Concern:

I writing in regards to a recent purchase

of my son’s “used” 2005 Subaru Legacy GT purchased at Second

Street Auto Manchester, NH.

Before purchasing the vehicle, we ask the

dealership to make sure the car would pass the NH State inspection and the

dealership would repair any problems that could prevent us, from operating this

vehicle safely. That being said, a day later my son drove the car and the

brakes began to squeal and a “service engine” light appeared, we then

contacted the dealership (Second St), who ask us to return the vehicle and have

it inspected by their service garage D&L Auto of Manchester, NH.

After picking up the vehicle and completing

a thorough visual inspection, we noticed the brakes were in the same condition,

when I ask the Sales person he wasn’t sure why they didn’t

perform any repairs and called the auto repair center (D&L). They

said nothing was wrong and it’s this way because the vehicle has

metallic pads. The sales person then said drive the vehicle over the weekend

and if it the brakes continue to squeal, return and they will bring it back to

their garage (D&L). Secondly, they said the reason for the :”service

engine” light that came on, was mainly do to either the gas cap being

loose or missed aligned or someone put the wrong octane gas during the last fill-up.

Funny thing, the dealership (Second

St) actually filled the tank as promised within

the Sales Agreement and didn’t remember seeing the notice of the fuel

tank door, indicating this particular vehicle requiring a higher octane.

Well not trusting anyone at this point, we

brought the vehicle to Nashua Subaru in Hudson, NH and I asked them to check

the brakes and the “service engine” light. They found the front

pads worn down so bad it created damage to the rotors and all components would

need replacing. They also said they would not have passed this vehicle for

the NH State inspection, with this condition. As for the “engine service”

light, they could not duplicate at this time………I’ll get

to that later. So after many calls, emails and faxes and receipt in hand, we

brought the worn parts and returned to the dealership (Second St.) to prove the negligence.

Something happened between the dealership (Second St) and the service garage

(D&L) maybe fear of fraud? because the dealership mailed us a check in the full

amount of the front brake repair. The sad part is, when the “service

engine” light came back on yet again, we returned to the Subaru dealship

and found an existing Fuel/ Air Ratio Sensor problem and paid to have it fixed.

Of course when we contacted the dealership (Second St) they said they would not

refund the repair cost for the Air/ Fuel Ratio Sensor and we should have had

used their service garage for all repairs, due to lower cost…….we

all know how well that worked!

I have all the documentation for these

repairs, including emails, faxes and pictures and the actual remaining part in

question Air/Fuel Ratio Sensor.

Second St. Auto Sales

Inc.

877-468-6951

1000 Second St.

Manchester NH

D & L Auto and Zip

Lube

603) 645-6551

725 2nd St,

Manchester, NH 03102

Any help or guidance you could provide me

would be greatly appreciated. Unfortunately I tried to fight these arguments

before the 30 Day Warranty approached, although they appeared to have won that battle!

Regards,

Matthew A Falcone

WW Facilities Manager

COMPLAINTS.COM_FORM_MAIL_157247#

t +1 978 614 8218

f +1 978 614 8101

7 Technology Park

Drive

Westford, MA

01886-3141 USA

www.sonusnetworks.com

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