Magic Jack - Magic Crap Jack

Posted on Saturday, August 28th, 2010 at 10:33am CDT by 192bf526

Product: Magic Jack

Company: Magic Jack

Location: west palm, fl, US


Category: Other

I ordered Magic Jack 45 days ago. I can't dial out or receive phone calls. When I do get calls they go straight to voicemail.I contacted the chat help (which is the only way to talk with them) and they kept upgrading me to better service untill I reached the top 10% tech bye all the customers??? Who?? He did not fix anything ran me threw some upgrade and trouble shooting and then asked if I wanted THEM TO FIX IT ON "LIVE LOOK" !!! which told me I needed to upgrade my Java then call/chat back. AFTER 2 hrs on phone! I did and called back but NEVER got any real help again 4 more hours one day never got back to Live Look (too busy) then called at 5 a.m which they told me to do. Still busy said call at 10 a.m. Finally got them but it did nothing! After being left for dead 3 times and calling back nearly 3 hours I tried as a joke to ask for my money back!?? They asked why I explained then she said I'll be right back. AND NEVER CAME BACK!!!


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