capital one - awful customer service

Posted on Monday, August 2nd, 2010 at 1:52pm CDT by cf7cd56c

Product: customer service

Company: capital one

Location: US


Category: Other

I had originally called to inquire about a credit balance I had on my capital one credit card . I was told I had the credit yransfered to available credit. I then found out that was not true. I called again and was told I did not buy had a balance I could pay online yet when I tried I was unable to. I called for the third time and was then told I had an available credit of four hundred dollars Andy again that was not true . Every call following those became increasingly difficult .I had repeated asked to speak to supervisor and would bein hold for ten minutes ay a time.not mention the call would be disconnected overtime wa supervisor . Last phone call I was given a good garb credit but wouldn't applied for afaik or 2. When I asked to Mae a formal complain.t I was told I could not. Very aggravated. Wasted 10 different things and yet the supervisor would not so anything but speak to the customer service reps if she could handout who they were asked speak to her supervisor and was told she was the highest supervisor. This took three hours out of my day. Sorry does nor cut it

1 Comment

e2ebfa7d, 2010-08-18, 02:41AM CDT

You know, if you learn to spell and use correct grammar and punctuation, your complaint might be taken a little more seriously.

Your communication skills make you look and sound like a complete tool.

My head actually hurt trying to read your garbled mess of a complaint.

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