Summer Infant - Unsafe Baby Product

Posted on Monday, August 2nd, 2010 at 3:14pm CDT by 99d187fe

Product: Deluxe Baby Bather

Company: Summer Infant

Location: 1275 Park East Drive 02895
Woonsocket, RI, 02895, US


Category: Other

This BABY Bather was purchased for my new Grandson to use when traveling. He is 3 months old. We found that it did not fit in the Kitchen sink as shown. So we put it in the bathtub. It has sides to low to keep baby secure and also does not have grips on the bottom to keep it from sliding across the bathtub. Think it is made for a baby doll not an ifant! This Company offered no help what so ever nor did they take my personal information nor write down my complanit. They told me I had to deal with the store were purchased. They were not able to help me with out a receipt. The item was under $20.00 but most importantly not safe for an infant.

1 Comment

Anonymous, 2010-08-02, 04:35PM CDT

I actually spoke to the customer over the phone. I looked on our website and did not see any pictures of a bather in a sink. I did tell her I would inform my quality control dept of the issues she was having. I offered a replacement but the customer did not want a replacement. She only wanted a refund. I explained to her exchanges,refunds, and returns needs to be done at the store level as I am only here for troubleshooting and product replacement. Then the cust insisted that I give her a unspecified amount gift card, becuase she did not want to return the bathtub to the store. I told her that I could not do that. She hung up

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