Dell - Gift Card/Customer Service Nightmare!

Posted on Thursday, August 19th, 2010 at 10:19am CDT by 1a6a6c29

Product: Alienware Giftcard

Company: Dell

Location: US

URL: http://Dell.com/

Category: Other

I purchased an Alienware giftcard from Dell for $250. They sent me a giftcard for $100. After an hour and a half and two days of calling customer service, which is clearly in India, I finally got a new giftcard number. They would not, however send me a new card. This was a birthday present, so I was very disappointed by this. They are also making me call back 24-48hrs later to get the new security pin that actually allows me to go shopping with the card. It was an absolute nightmare, and I wish I'd never even bought the card from Dell!!!


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