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Good Ol Days Garage - Tom Eure and Good Ol Days Garage, Ingram, Texas
Posted on Saturday, August 14th, 2010 at 11:00am CDT by 887ecba1
Product: Auto Restoration
Company: Good Ol Days Garage
Category: Cars, Motorcycles, Boats, Vehicles
The following is based on my opinion and interaction with Tom Eure, Good Ol Days Garage, Ingram, Texas. My interactions with Tom Eure regarding his attempts to state he returned an auto part to a supplier, when he had it hidden in his shop were witnessed on March 1, 2010 in the presence of two Ingram City Marshalls. Additionally, I talked with a Deputy Marshall Ridder in late February 28, 2010 prior to auto pick up since Tom Eure was yelling and screaming about my suggestion to use engine parts from an engine rebuilder who merely offered ideas and suggestions. Tom Eure also provided me with deposit money in the amount of $1,500 on March 1, 2010. The money was counted out in Tom Eure's presence with two Ingram City Marshalls. Tom Eure then provided the money, the keys, and the 62 Corvette. He indicated no further money owed or any liens on the vehicle.Thereafter, Tom Eure claimed he made a miscalculation and claimed I owed him an additional $ 752.00 when I filed both a demand and complaint on him.
Summary: 1. Refusal to provide invoices on work for 1962 Corvette.
2. Returning auto in filthy condition.
3. Using wrong exhaust header application.
4. Attempting to steal original auto part by claiming part returned to supplier.
5. Refusing to mediate with the Better Business Bureau.
6. Changing agreed upon auto repair costs by $750.00 due to Mr. Tom Eure's alleged "miscalculation."
7. Terrible customer service.
8. No ASE or other automotive certifications although Tom Eure claims he is a Master Mechanic and engine rebuilder.
Brief Facts: Tom Eure, Good Ol Days Garage, Ingram, Texas, let a 1962 Corvette sit for over 9 months after he accepted a $1,000.00 deposit. He did not conduct an auto inspection review as requested. He did not properly identify the engine or understand what repairs I requested. He provides no customer service, left the vehicle sit at his mother's house for months's on end, then told me to pick up the auto when I suggested he use certain engine parts. He became irate and then placed vehicle outdoors in the rain.
In July 2010 I reported the events to the Austin Better Business Bureau, or should I say the Bad Business Bureau, who did little. Tom Eure refused to mediate, then joined the Austin BBB and received an A+ rating.
Other Tom Eure issues: I discovered that Tom Eure allegedly copied the website of another restoration shop in San Antonio, Texas. When reported, Tom Eure took down his website then changed it and claimed I was lying. Tom Eure lists certifications on his website. This is misleading. Apparently, he is not certified in any automotive field. In fact, he admitted in his BBB response that he does not need ASE certification and he is a Master Mechanic ? He claims he is a reputable engine rebuilder, but has no machine shop, no certifications by the Engine Rebuilder's Association, and no official automotive technology training. His certifications appear to be only memberships in a few auto clubs, some of which appear to be untraceable, e.g., Vectrum Motor Car Club of America.
Tom Eure was recently elected an Alderman for part of a small town of Ingram, Texas (population approximately 1,700). You would think an elected official would have correct information on a published website ?
In Tom Eure's response to my Austin BBB complaint he used comparisons of customers to snakes. He believes customers with valid complaints should see "SHRINKS."
Tom Eure's BBB responses were poorly written, emotive, and inflammatory. The Austin BBB, Austin, Texas rewarded Tom Eure and the Good Ol Days Shop with an A plus rating after he refused to participate in mediation, after he refused any compromise, and after he paid his hefty BBB fee.
What I seek: Payment in the amount of $420.00. This covers the fees to have exhaust headers properly ceramic coated and costs for detailing the vehicle to the condition left with Tom Eure in June 2009. Pictures were taken of the 1962 Corvette prior to delivery to Tom Eure and upon pick up on March 1, 2010.