American TV - Madison West - American TV can do no wrong

Posted on Wednesday, April 7th, 2010 at 11:07am CDT by a3b78769

Product: Refrigerator

Company: American TV - Madison West

Location: 2404 West Beltline Highway Madison, WI 53713
Madison, WI, 53713, US

URL: http://www.americantv.com/

Category: Other

After receiving vague statements that we could expect our refrigerator within a week, we left the store. Two weeks later, we called back and were told it would probably arrive shortly. One week later, we called again. This time, we were told that they never had any idea when the fridge would arrive because since we purchased it there had been shipping uncertainties from the company. When we expressed frustration and talked to the manager, he was defensive, arguing that American had made no mistake, suggesting that we were never misled, and going so far as to accuse us of wrongful misunderstanding! I was not upset until the manager refused to acknowledge that American had failed to adequately communicate its known uncertainties in shipping.

Never again.


1 Comment

b8d15b32, 2010-04-07, 12:17PM CDT

To Whom it May Concern-

We have been informed of this consumer's complaint via your website. However, the customer does not provide any information specific to their purchase (name/phone number, etc). As such, we are unable to provide an appropriate response addressing their specific concerns or assist in a resolution. If the customer is willing to provide me with that information, I would be happy to assist.

Admittedly we are not perfect, nor do we believe a perfect retailer exists. When an issue arises we recognize our responsibility and obligation in addressing a concern quickly and providing resolution. American addresses all concerns in a timely manner as we believe it is important to use our customer's feedback to improve.

Respectfully,

Stephen DeShong

American TV & Appliance of Madison, Inc.

Corporate Consumer Relations

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