Victoria's Secret - Victoria's Secret Credit Card/Customer Service

Posted on Sunday, April 4th, 2010 at 1:36pm CDT by f56fb899

Product: Credit Card

Company: Victoria's Secret

Location: North American Office PO Box 16589
Columbus, OH, 43216-6589, US

URL: http://www.victoriassecret.com/

Category: Other

In November I purchased two nightgowns at your store in Eugene, Oregon for $40 with my Victoria??s Secret credit card. The clerk had to call to get my account number so that I could charge the items because I didn??t have my credit card with me.

When I hadn??t received the bill the next month, I called customer service to find out why. The customer service representative wasn??t much help. She stated that my bill came via email. Since I hadn??t received it via email or any other way, I asked her for my account number so that I could pay it on the Victoria??s Secret website. She stated that she couldn??t give me the number over the phone but I could make a payment on the phone for an additional fee of $10. I didn??t want to pay the additional fee, especially because the balance of the account was only $40. Unhappy with the outcome of this conversation, I asked her to have her supervisor contact me. All I needed was an account number or a bill with the account number on it so that I could make my payment. The supervisor never called me.

My life is fairly busy. I??m a full-time student, I work part-time, and I??m a mother of three teens. I forgot about my bill. Last Saturday (January 30), their collections department contacted me by phone to let me know my account was past due. I tried to explain to her what had happened and that I needed my account number to rectify the situation. The only assistance she had to offer me was to charge me additional fees so that I could pay the payment online. I asked to speak with her supervisor in an effort to get this problem resolved but that didn??t do me any good. I tried to explain the situation to the supervisor and she told me she wasn??t going to debate who I spoke with or anything else with me. I asked to speak with her manager and she told me she could not guarantee he would return my call. My response to that was not good. I was livid at this point. You can??t guarantee your manager will return a customer??s call? Are you kidding? She hung up on me.

Because I never received a bill and my account number wasn??t available to me over the phone, I think Victoria??s Secret could have made some kind of effort to help me with this situation without charging me more money. Instead, I paid your company $82 for a $40 purchase.

My credit history proves that I am a responsible debtor. Before this incident my FICO score was 761. This is because I take my credit score very seriously. Until this, I hadn??t had a late payment in over 10 years.

When I asked VS to remove the late notice (in writing)from my credit report, they DECLINED.

I hope the rest of you have better luck than I did.


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