Toshiba USA - Toshiba Laptop Warranty Repair Failure

Posted on Thursday, April 29th, 2010 at 5:00pm CDT by f2a2f685

Product: Toshiba Satellite L355-S7837

Company: Toshiba USA

Location: Toshiba America Information Systems, Inc. Digital Products Division 9740 Irvine Boulevard
Irvine, CA, 92618-1697, US


Category: Other

I purchased a new Toshiba laptop in June of 2009. In November 2009, it had a mechanical failure in the power connector; it broke off and fell into the body of the unit. It was repaired under warranty then 4 months later failed in exactly the same way. There was no abuse of this laptop, just normal everyday use. Toshiba declined to stand behind their warranty repair, which was either performed incorrectly or using defective materials. A good company would stand behind this, even though the unit is out of warranty. I will never again purchase a Toshiba product as a result.


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