American TV and Appliance - American TV Damaged on Delivery

Posted on Tuesday, April 27th, 2010 at 10:34pm CDT by 3b487e87

Product: Three piece leather home theater set

Company: American TV and Appliance

Location: 2404 West Beltline Highway
Madison, WI, 53713, US


Category: Other

I ordered a three piece leather sectional in November 2009 and paid 30% deposit. The furniture was delivered in January and all three pieces were damaged. When I reported the damage I was told that repairs would be attempted and the furniture would net be replaced.

> Day 1 taken away from work - delivery of damaged items.

> Day 2 taken away from work - technician evaluating damage

> Day 3 taken away from work - repair of one piece

> Day 4 taken away from work - removal of piece to service center

> Day 5 taken away from work - return of piece removed and final repairs

When the repairs were made and the removed piece was returned, it contained new damage. The customer service person that I have been exchanging emails with has been defensive of his companies handling of this issue and apologies have been around my frustrations and not their poor service.


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