staples - Staples

Posted on Tuesday, April 20th, 2010 at 1:12am CDT by bccc86fc

Product: HP pavillion

Company: staples

Location: merced, ca, US

URL: http://staples.com/

Category: Other

Took my laptop for a free tune up and received my laptop with a big black dot in the screen. It was not there before and when i took it home and turned it on saw it. The tech who helped me when i picked it up kept talking about a small black dot on the screen and kept asking if i wanted it to get fixed. I didnt know what he was talking about so didnt really pay attention to it. I have been trying to get a hold of the manager of the store and he keeps trying to give me excuses. They keep telling me they are going to call me and they dont. When i call and ask for the manager hes not there. Very unhappy with this service. Will never ever buy anything else from staples and i will make sure i tell all my friends and family so they wont either. This store messed up my laptop and they are trying to brush me off by never answering or dealing with the problem.


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