www.xoom.com - Xoom.com

Posted on Thursday, April 15th, 2010 at 6:30pm CDT by ae43c36c

Product: international money transfer

Company: www.xoom.com

Location: US

URL: http://www.xoom.com/

Category: Other

I transferred the money on 4th of april

to India. Usually I had not seen problem

but this time, my money has not reached

yet.

Complaints

----------

1) I discover that, if eveything goes

smooth, you will like xoom.com but

now that my money has not transferred yet, they did not even respond back that

they were not able to deposit into my

account.

2) Their customer support, especially

during the US time are terrible to say

the least, they have the least amount

of courtesy, ill informed and try to

talk to cover their problem.

3) It has taken them 12 days to determine the cause of the issue and on

my demand, takes them 15 more days to

deposit my money back to my original bank.

4)Through this entire torture, I came to

know that they have some cheap, local

partnership in other countries who cannot deposit to NRE(NRI account) and

the money will be rejected.

5) The customer service representive in

the US are so bad, I never ever want to

speak to them.

6) Lastly, if you ever decide to go with

these people, beware, if you get into

this type of problem, they will never

cover your cost, whatever you may incur

due to delay in deposit of funds.


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