Home Depot - LG Washing Machines -- Home Depot -- Stay Away

Posted on Thursday, April 15th, 2010 at 2:39pm CDT by d0587aa2

Product: LG Front Loader Warrenty

Company: Home Depot

Location: Pittsburgh, PA, US

Category: Other

Three weeks ago I placed a call to the Home Depot Extended Warrenty Company regarding my LG washing machine that I purchased at Home Depot in November, 2007. Several days later the company Superior Electronics came to my house and informed me that the part needed to repair my washing machine was not in-stock and that it would take at least one and half weeks. When I complained that this is crazy, both the warrenty company and the technician indicated that it is extremely difficult to get parts to fix the LG washing machine. If that is the case why are these washing machines still being sold? Yesterday I waited patiently for the technician to fix my machine only to find out that the problem was misdiagnosed and so I begin the waiting game again. This time they tell me the part is in stock so hopefully they should have it in a couple of days. I've called the warrenty company, the store I purchased it at, and the Home Depot Customer Care Center and was told by

all that there is nothing they can do about it. It's completely insane that a washing machine that is not even three years old needs to be repaired and even crazier that no one will take responsibility. I WILL NOT SHOP AT HOME DEPOT AND SUGGEST THAT IF YOU ARE EVEN THINKING OF PURCHASING A LG WASHING MACHINE YOU THINK AGAIN. I am not a happy customer and hopefully will have a working washing machine before 4 weeks have passed.

As a result, I have had to spend money to go elsewhere to have laundry done. If this was a car, they would have given me a rental. I don't think I'm asking too much to be compensated for this inconvenience

1 Comment

36e1750c, 2011-06-16, 01:13PM CDT

LG is now making some of the Kenmore machines. Check, check and recheck to see who actually manufactured your appliance before you buy it anywhere. Daughter purchased Kenmore washer and dryer in November 2010. Had dryer repaired 5 months later and now washer is broken. REPEAT!!!! DO NOT BUY ANYTHING MANUFACTURED BY LG. For the record daughter previously had LG fridge that she could not get repaired or parts for. She researched everything she could find to be sure she didn't get another LG product. "gotch" on her is what Kenmore and LG are saying.

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