Holland America Cruise Line - Holland America Cruise Nightmare

Posted on Thursday, April 1st, 2010 at 9:34pm CDT by 3f15ae13

Company: Holland America Cruise Line

Location: 300 Elliott Avenue West
Seattle, Washington, 98119, US

Category: Other

My husband and I took a cruise the week of March 20-27 on the Holland America Oosterdam to the Mexican Riviera. Our laptop computer and camera were among our luggage that was found to be missing after being entrusted to Holland America staff's care on a 10 minute ride from the airport to the ship via their subcontracted transport vehicles. We didn't realize these items were missing until we boarded the ship. We were continually prevented during the cruise by the management at the front desk from escalating a report to the hotel manager and the security on the ship who may have been able to initiate an investigation early after the incident occurred. This was a frustrating and frightening experience and certainly not one we expected aboard a Holland America Cruise ship. Upon disembarkation, we have filed complaints with Holland America Guest Relations, Holland America President and CEO Stein Kruse, Holland America Lost Luggage and AAA Travel Agency with whom we booked the cruise. We are also

filing a complaint with the Better Business Bureau and on multiple web sites. We want everyone to be aware of the hazards of cruising and that there may exist policies, procedures and processes established by cruise lines but they are not always followed and there is poor management on some of these ships. Stein Kruse, the President and CEO of Holland America may have an Advanced Management degree from Harvard but sadly, some of his manager employees don't know the first thing about management or service.


1 Comment

Alan W., 2012-10-03, 07:17PM CDT

My wife and I just returned from a fantastic cruise on Holland America around Iceland and down to Barcelona. We are a happily retired couple in our late 60s and; we are very enthusiastic believers in the quality and value of Holland America cruises. We have already booked our next cruise around South America and down to Anartica. If you are interested in us helping with your marketing of H.A. cruises, please e-mail or call us: [email protected]

1-416-486-6334. We would be delighted to help you.

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