COMPUTER REPAIR

The sound on my notebook computer (PC) stopped working. I used the restore CD that came with the (PC). When I was finished and restarted the (PC) I saw a blue screen with the message � missing system 32 hal.dll.�.

I took the computer (PC), restore CD and power cord to Best Buy (Geek Squad) on 8/28/09. The employee told me that they charge $69.99 to Diagnose the computer; the employee told me that the geek squad would call me when they were done. I received a voice mail message from the geek squad 4 days later on 8/31/09. I went to the store and talked to the employee about the (PC). I was told that the Hard Drive was bad. I asked the employee what needed to be done to get the (PC) working again. The employee said, �The Hard Drive in your computer needs to be replaced�. I asked �How much will that cost?� I was told, $129.99 + $49.99 + $69.99 + price of a new hard drive. I was told hard drive price was around $50.00. (Copy of service order included with this letter) I told the employee NO THANK YOU and that I was not ready to spend that much on the (PC). I paid the $69.99 for the diagnostics and took my NOT WORKING (PC) home. I was OK with the $69.99 diagnostics charge at that time. That same night my next-door neighbor and I were talking about the (PC) problem I was having and he told me that his teenage son fixes his computer when it stops working properly. I asked my neighbor to have his teenage son look at my (PC) to see what he can do. I gave him the computer, restore CD and power cord. The (PC) DID NOT work properly anyway. Two (2) hours later that teenager came to my door with my WORKING computer. I asked the teenager how he fixed it and he told me that he formatted the hard drive 2 times in a row. He also told me that he had to do the same thing to his friends (PC) he fixed a few weeks before. He formatted the (PC) then turned it off rite away, restarted the (PC) reformatted again then installed the operating system. I spent 20 minutes checking out the (PC) then I paid him the $50.00 he wanted for fixing it and Thank him over & over again.

I took the WORKING (PC) back to the geek squad and talked to an employee named; Francisco Tapia. I asked to talk to the manager (Andy or Mahmud) and Francisco Tapia said �He is not here and will not be in until much later, can I help you?� I explained the whole story and asked for the $69.99 to be credited back to my credit card for the FAULSE diagnoses. Francisco Tapia told me that the geek squad was NOT going to give me a refund because the hard drive was bad and the diagnoses found bad sectors in it. I opened & turned on the notebook and showed Francisco Tapia that the notebook was working fine. Francisco Tapia said �We could have made the (PC) work by reinstalling the operating system too but it would have cost you more then the $69.99 we charged you. All I was told when I picked it up was that my Hard Drive was bad and needed to be replaced.

I understand what happened here, Best Buy (Geek Squad) wanted to sell a new hard drive to me and make money off me for the Installation Fee, New Hard Drive Fee, Operating System Installation Fee and the HW Install Fee whatever that is.

I honestly wonder how many people this company has RIPPED OFF?

I am writing this letter to you on the notebook computer that the Geek Squad said needed a new hard drive to work and were going to charge me about $300.00 for.

The wireless Internet, the speakers, the DVD player and everything else works now.