Greyhound Bus lines bad business practices

The Bus carrying my husband from Arlington Texas to Roseburg Oregon was late getting to Sacramento, California, so the connecting bus was missed. Now my husband must wait over 12 hours in the bus station to hopefully get on the next bus going north. I tried calling the station that is supposed to be open 24hours and no answer. This might not be so bad but back in November 2008 the same thing happened when our whole family traveled from Ft. Worth Texas to Roseburg Oregon. My husband, our 6 year old son, and our 3 year old autistic son and I had to wait over 14 hours in the sacramento bus station with drunks urinating on themselves and fights breaking out right in front of us. I complained to the company and never even received a reply from them. This is very bad business practices and they seem to be able to do whatever they want because the only people who ride the greyhound are people who are not rich. I am so angry that this is happening again and that they don't care how long you have to wait or what horrible things you have to see in their disgusting bus stations because they already have your money. The people that work in the Sacramento station are very rude and uncaring also.