c 280 mercedes benz

i was driving in the parkway with my husband and my two children, my husband was driving, he decided to put the heated seats on, few minutes went by and i startes to smell burn, my husband started screaming claiming his back was burning, i was able to make him pull over, the seat went on fire causing my husband's back burn and big hole in seat mercedes benz did not do anything to compensate what happened..this things can not happen to car specially if you are driving a mercedes benz i wan to tell public that before the purchase a mercedes please think twice