Fleetcor is AWFUL

Chevron and Texaco have made a huge mistake by naming Fleetcor as their third-party credit card issuer. Fleetcor engages in deceitful and unfair business practices. The due date is misleading, they do not allow enough time to pay the bill, and they charge a statement fee.

I am required to pay my Chevron Texaco bill by a particular hour on the due date. Therefore, in order to get the payment to Fleetcor on time, the payment must be received the day before the due date on the statement. These terms are only listed in fine print on the back of the statement. Their due date policy discriminates against the elderly and anyone else that may have a difficult time reading the fine print on their statements. The due date should be just that... a date, not a specific time. In the case of Fleetcor their due date is a due 1/2 date.

I was receiving my statement about eight days before it was due and was charged a five-dollar fee on top of that. I called to dispute the fee because of the tardiness with which I was receiving the statements. The representative suggested that I switch to electronic statements in order to avoid the fee and expedite statement delivery. Now, I receive my statement by email on a Saturday and am thus given less than 14 days to pay my bill. Therefore, I must pay the bill almost immediately in order to avoid a late fee.

These are deceitful and unfair business practices. I contacted the company on 9/25/2009 to discuss my issue with customer service and immediately received a sarcastic and cold tone from the representative. I, in turn, was agitated and my issue was never resolved. I would like Fleetcor to change the due date on their statement to reflect a 24- hour period (one whole day) or clearly list the time by which payment must be received near the due date on the front page of the statement. That would be a huge step in the right direction. It seems as though Fleetcor is deliberately confusing the terms of payment in order to punish their customers with exorbitant late fees.

Though Chevron and Texaco no longer issue their own credit cards, they have chosen Fleetcor to represent their company. Chevron and Texaco should be aware that they are getting a bad reputation from which Fleetcor will not suffer. I can always choose a different gas company when I fill up my car, and after dealing with Fleetcor, I just might have to start doing just that.