Faulty Product/Bad Technical Support

MBR624GU 3G Mobile Broadband Wireless Router
Netgear, Inc.
350 E Plumeria Dr
San Jose, CA 95134
US
http://www.netgear.com/

Below is my wonderful eye opening experience with a netgear product and the terrific technical and customer support the company provides.

Online technical submission: view case

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Case # 10088467

Problem Reliability

Cause WAN disconnects

Status Open

Notes

9/2/2009 2:14:00 AM

I have talked to technical support three different times. The first case number is 10025715 the second case number is 10028206. The second time I was told a supervisor would have to call me back. About three days later a supervisor did call me and had me on the phone for about 2 or 3 hours doing the same thing that had been done previously. When he had done all he wanted to do he said that should fix my problem. Well it didn''t and I think he knew it wasn''t going to but he just didn''t want to be bothered any longer.

Now I have not had any desire to sit on hold and wait for a tech just to hear the same old song I have heard three times before. What I would like to know is if there is anybody at netgear that can review this case and problem and tell me what to do to fix it. I have a netgear product that I am not being able to use and I don''t apprecaite that considering what I had to pay for it.

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9/2/2009 9:54:00 AM

Dear Steve,

Thank you for choosing NETGEAR. My name is Uditi and I will be handling your enquiry. I appreciate the opportunity to assist you.

I understand that you are getting intermittent connection. I apologize for the inconvenience you have experienced. Since we are doing this online, it may require a few email exchanges before we can resolve the issue. Please be assured that I will do my best effort to help resolve your case in the least amount of time.

Regarding your concern, I would suggest you to please assign static IP address on your concerned computer:

1. Click start button (extreme bottom left corner of the screen).

2. Click Control Panel from the list.

3. Click on Network and sharing center.

4. Click on "Manage Network Connection" from the Left menu.

5. Right click on Local Area connection icon (or Wireless Network Connection icon, respective to the connection that you are using) and click on properties.

6. Select Internet protocol TCP/IP V4 from the list of components and click on properties.

7. Select use the following IP address.

8. Assign IP address as: 192.168.0.20; subnet mask as: 255.255.255.0 and Default Gateway as: 192.168.0.1

9. Select use the following DNS server address.

10. Assign primary DNS address as: 192.168.0.1 and secondary as: 4.2.2.2

11. Click OK and close the window.

We hope that the steps provided above would help resolve the problem/case. Please feel free to contact us again if you require any further assistance.

A system generated e-mail will be sent to your e-mail address to inform you that we have responded to your inquiry. Please DO NOT REPLY to the e-mail sent to your e-mail address. Instead, if you want to reply to the message above and have additional query, please click "no" when the system ask you "Was your problem resolved with the information provided by the NETGEAR representative above?" When you select YES, your case will be closed and a separate e-mail containing a survey link will be sent to you to measure your customer support experience.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,

Uditi

Technical Support

NETGEAR, Inc.

***Please be aware that your case will auto-close after 7 days of inactivity***

Did you know that NETGEAR provides support for your home networking devices and PCs? One-stop solution! No need to call multiple vendors* for support. If you would like to learn more about the NETGEAR GearHead services please click on this link

http://kbserver.NETGEAR.com/kb_web_files/gearhead/home.html

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9/3/2009 4:25:00 AM

Started using the router again after making the recommended changes and it work for a hour or so and then it started doing the same thing it was doing. When it starts doing it you cannot use the internet as it does not stay connected. The computer is not disconnecting from the router, the router is disconnecting from the internet service. So now this is the fourth thing that I have been told to do with no success. Can anyone tell me when someone can fix it. It is really about to get a little old not being able to use what I paid for.

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9/3/2009 11:14:00 AM

Dear Steve,

Thank you for choosing NETGEAR. My name is Uditi and I will be your support engineer. I appreciate the opportunity to assist you.

Upon reviewing the data you have provided, I have narrowed down your issue to a hardware problem with your product.

Since we do not process RMA over emails, I would suggest you to contact our voice support at 1-888-NETGEAR or 1-888-638-4327 so that we can replace the unit if it is faulty. When you call NETGEAR support, please have your serial number and provide this case ID as well. Please make a note that we are operational 24x7.

Please review the Warranty Support card provided with your NETGEAR product for more information regarding RMA or you can read our KB article as mentioned below:

http://kbserver.NETGEAR.com/kb_web_files/n100002.asp

Note: There may be times when a phone agent may see that some troubleshooting steps have been left out and that there may be a resolution to your issue. Please assist the agent if this is necessary. If you have additional concerns or questions, this would be a good time to ask the support engineer.

If you need any further help, please reply us back so that we can continue to work on a solution.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,

Uditi

Technical Support

NETGEAR, Inc.

***Please be aware that your case will auto-close after 7 days of inactivity***

http://kbserver.NETGEAR.com/kb_web_files/gearhead/home.html

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9/8/2009 2:53:00 PM

Notes added by 2477

Dear Customer,

This contact is with reference to your Online Case Submission mentioned in the subject. This is to inform you that your query has been replied to and there is has been no update on the case since then.

I appreciate your efforts with us. Please note that your case gets auto-closed through an automated system after 7 days of inactivity. So that your case does not get closed without resolving your query, kindly update your case as soon as possible at your own convenience.

If you have not received the answer to your query yet, please login into support portal using the link â�� http://my.NETGEAR.com" target="_blank">http://my.NETGEAR.com and click on the 6th option, i.e. â��Online Support Submissionsâ��. You will be able to see all the cases that you have ever logged using the support portal. Click on the linked case number to view our response to your query.

Kindly follow the suggested troubleshooting steps for your query, and check if that resolves your issue. If your issue still persists, please click on â��Noâ�� under the question â��Was your problem resolved with the information provided by the NETGEAR representative above?â�� and submit your reply with the details on the consequent screen.

If your issue is resolved, please click on â��Yesâ�� (instead of â��Noâ��) under the same question to close your case. When you select â��Yesâ��, your case will be closed and a separate e-mail containing a survey link will be sent to you to measure your customer support experience. Please try to fill in your valuable feedback and send it back. We would love to hear your feedback about the support you received so that we can use it to improve the quality of service that we offer.

Regards,

Uditi

Technical Support

NETGEAR, Inc.

http://my.NETGEAR.com" target="_blank">http://my.NETGEAR.com

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9/9/2009 11:43:00 AM

The problem still exist and now other people visiting my house is even having trouble connecting to the router. That was never a problem before. All I can say is that my experience with Netgear support has been of no use. Now the only response I can get is to call in again. Well i don''t have three or four hours out of my day to sit and wait for somebody at Netgear to talk to me. The last response talks about not processing RMA via e-mail. Well I have no idea what that is so why should I call to continue and receive no solution to the problem. I do regret ever making this purchase and will be left with absolutely no alternative before I purchase another Netgear product.

I am also going to reflect my experience in the product reviews that are available for this router. I do not want others to experience what I have and waste their money as I have.

If anybody at Netgear ever thinks they may know what can solve this then feel free to contact me.

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9/9/2009 1:44:00 PM

Dear Steve,

Thank you for choosing NETGEAR. My name is Uditi and I will be your support engineer. I appreciate the opportunity to assist you.

I apologize for the inconvenience you have experienced. Regarding your concern, please visit the link given below:

http://kb.netgear.com/app/answers/detail/a_id/9222

I believe this answers your query. If you need any further help, please email us back so that we can continue to work on a solution.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,

Uditi

Technical Support

NETGEAR, Inc.

***Please be aware that your case will auto-close after 7 days of inactivity***

http://kbserver.NETGEAR.com/kb_web_files/gearhead/home.html

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9/9/2009 6:44:00 PM

It would be nice to look at the website you recommend, however I have no internet to do that from as my Netgear router does not work and nobody at Netgear knows how to fix it. I have to send e-mails messages from my work location. As usual nothing is being done. The same individual has responded to my e-mails everytime and now you will only respond with your automaticlly generated and scripted responses. Does anybody work for Netgear that does not just operate from a script and can make decisions about anything?

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9/10/2009 3:27:00 PM

Dear Steve,

Thank you for choosing NETGEAR. My name is Amandeep and I will be your support engineer. I appreciate the opportunity to assist you.

As per the information we have received, I have narrowed down the issue to a hardware fault with your NETGEAR router. As the product is still under warranty, I would request you to please contact NETGEAR phone support to get the product replaced.

If you need any further help, please reply us back so that we can continue to work on a solution.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,

Amandeep Singh

Technical Support

NETGEAR, Inc.

***Please be aware that your case will auto-close after 7 days of inactivity***

http://kbserver.netgear.com/kb_web_files/gearhead/home.html

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9/15/2009 4:15:00 PM

Why can RMA''s not be processed via e-mail. I do not have a land line telephone and am forced to use my cellphone time for the lengthy NetGear calls. I am having difficuly understanding why I am the only one being inconvenienced in this matter. I payed well over $100.00 for this product (me), I have spent countless time already on the phone with phone support (me), I have had to use my personal cellphone minutes (my cost), I am not able to use the product I purchased (again me), now I can''t get help via e-mail only my using my cellphone minutes once again (me). I have yet to see anywhere in this issue where NetGear has been inconvenienced in any way. They got my money, I have thier product which does not work, and they still want me to spend more of my money.

Again, I ask why can RMA''s not be processed via e-mail? I would very much like an answer to that question and would really like for it ro be a real answer and not a generic scripted reply.

Unless NetGear can provide me with some reasonable explination why I am the one who has to keep spending my money on thier non-working product then I am going to be contacing the consumer affairs department in my state of residence. Maybe they will be able to find out why I have to keep accruing cost for a product I already bought once.

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9/16/2009 3:05:00 AM

Dear Steve,

Thank you for choosing NETGEAR. My name is Anand and I will be your support engineer. I appreciate the opportunity to assist you.

I apologize for the inconvenience this might have caused you and can imagine how frustrated you feel at this time. It's really unfortunate that some of the worst things happen to some of our best customers. I hope we can change your perception of our service, if ever given a chance.

Regarding the concern, please provide us your preferred call back time so that we can contact you regarding the RMA.

Once we receive this information, we should be able to determine our next action.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,

Anand Gupta

Technical Support

NETGEAR, Inc.

***Please be aware that your case will auto-close after 7 days of inactivity***

http://kbserver.netgear.com/kb_web_files/gearhead/home.html

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9/16/2009 4:37:00 AM

The best time to call me is in the evening after 4:00 PM. That does not solve the issue of me having to use my cell phone minutes for telephone calls with Netgear that provides no solutions. It is not fair that I have to keep burning my cell phone minutes.

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9/16/2009 10:21:00 AM

Dear Steve,

Thank you for contacting NETGEAR Support. My name is Uditi and I will be handling your enquiry. I appreciate the opportunity to assist you.

Regarding your concern, we have reassigned the case to a competent technician who will be researching in your issue. I strongly believe that you will be contacted at the earliest.

This message is for your information only. There is no additional action needed from you at this time. The next support engineer will contact you shortly.

If you need any further help, please reply us back so that we can continue to work on a solution.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,

Uditi

Technical Support

NETGEAR, Inc.

***Please be aware that your case will auto-close after 7 days of inactivity***

http://kbserver.NETGEAR.com/kb_web_files/gearhead/GearHeadSupport.html

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9/16/2009 1:44:00 PM

I do not want Uditi to contact me any further. The response he provided did not even come close to addressing the issue I raised.

I have now reached the point that I feel as if the individuals replying to my concnerns are doing nothing more than being condescending and disrepectful toward me and the problem I have encountered with the Netgear product. It is becoming clear that the attitude is you bought it, we don''t have to do anything we don''t want to do, and you can''t do anything about it. While this may be true I can spread the word to everybody I can reach in any possible way, how Netgear treats it''s customers. I believe when people see the type responses I have received from technicians such as Uditi my position will be clear and solidified.

All you have to do is read the responses I have received from him previously and it is clear he does not have any idea what to do or what he is doing.

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9/16/2009 2:28:00 PM

Dear Steve,

Thank you for choosing NETGEAR. My name is Amandeep and I will be your support engineer. I appreciate the opportunity to assist you.

I apologize for the inconvenience that might have caused. Regarding your concern, we have reassigned the case to a competent technician who will be contacting you after 04:00 PM. We require your patience and co-operation in this regard.

This message is for your information only. There is no additional action needed from you at this time. The next support engineer will contact you shortly.

If you need any further help, please email us back so that we can continue to work on a solution.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,

Amandeep Singh

Technical Support

NETGEAR, Inc.

***Please be aware that your case will auto-close after 7 days of inactivity***

http://kbserver.netgear.com/kb_web_files/gearhead/home.html

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9/16/2009 10:42:00 PM

I really did not think a company would treat customers the way I have been treated. I feel now like I am just a big joke to the support department and that the techs are just doing anything they can to make fun of me and have a big laugh at my expense.

I express my concern with having to waste my cellphone minutes being on hold with support at Netgear. You tell me I will be contacted after 4:00 PM. I trust what you tell me and sure enough I get a call and the first thing the caller does...puts me on hold. I could have just sat down and cried at that point. I did wait on hold for close to five minutes and then decided no I deserve to be treated better than this by a company I give my money. So I hung up. I get a call right back and I explain that I am not wasting my cellphone minutes by being on hold. I am told...I am talking to you and then the next words out of his mouth is I need you to hold on for a minute and he places me on hold again. It should go without saying, but yes I did hang up.

I ask you, would you like to be treated like this by a company that you spent your money on?

After my treatment this afternoon I have decided that I will file a formal complaint with the Better Business Bureau. At this point I know longer care if anything is ever done with the router. I am just tired of being treated this way and becoming a laughing stock for Netgear support people.

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9/17/2009 6:56:00 AM

Dear Steve,

Thank you for choosing NETGEAR. My name is Anand and I will be your support engineer. I appreciate the opportunity to assist you.

Thank you for your feedback. I will forward this to an appropriate department.

If you need any further help, please email us back so that we can continue to work on a solution.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,

Anand Gupta

Technical Support

NETGEAR, Inc.

***Please be aware that your case will auto-close after 7 days of inactivity***

http://kbserver.netgear.com/kb_web_files/gearhead/home.html

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9/17/2009 2:59:00 PM

When I received this reply for the second time from Anand Gupta,

I apologize for the inconvenience this might have caused you and can imagine how frustrated you feel at this time. It''s really unfortunate that some of the worst things happen to some of our best customers. I hope we can change your perception of our service, if ever given a chance.

Thank you for your feedback. I will forward this to an appropriate department.

I knew at this point that nobody was even looking at my concerns or issues. I have filed a complaint with the BBB and have attached what the complaint states. If Netgear would have even acted like they were trying to help me this could have been avoided.

Complainant Information

Mr. Steve Gatlin

131 Turney Center Circle

Only, TN 37140 USA

ram1500drvr AT gmail.com

Phone: (731) -33-5-0757

Fax:

Company Information:

NetGear Inc.

350 E Plumeria Dr

San Jose, CA 95134

Website:

Phone: (408) 495-3610

Complaint Text

Router purchased in late June 2009 would not stay connected to internet. After 3 calls that just wasted valuable cellphone minutes I resorted to e-mail support. No technician knows what to do to fix the problem. They said arrange RMA to replace. Would not arrange RMA via e-mail only phone. I advised did not want to waste more valuable cellphone minutes on hold with Netgear. Said they would call at my convenience. Called me on 9/16/2009 at about 4:30 PM and the first thing the caller did was put me on hold. It was at this point I decided that the technicians were just getting their daily laughs at my expense.

They have not made any legitimate effort to correct my problem with their product.

Resolution Sought: I just want the router to work. I have at no time asked for a replacement, a refund or anything else other than the product to work. After what I determined was disrespectful treatment from Netgear support I did say I was tired of being the only one who has lost anything in buying their product.

Date Problem Started: 8/10/2009

Date of Transaction: 6/25/2009

Amount in Dispute: $0.00

Invoice Number:

Complaint Type: Repair Problems

Product or Service: 3G Broadband Wireless Router

If you have any questions regarding your complaint, please contact the Complaint Dept. at (408) 278-7400 or email info AT bbbsilicon.org.

Complaint Department

BBB of Silicon Valley

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9/17/2009 8:08:00 PM

Dear Customer,

Thank you for choosing NETGEAR, my name is Rajeev and I will be your support engineer. I appreciate the opportunity to assist you.

Regarding your concern, we have reassigned the case to a competent technician who will be researching in your issue. I strongly believe that you will be contacted at the earliest.

This message is for your information only. There is no additional action needed from you at this time. The next support engineer will contact you shortly.

If you need any further help, please reply us back so that we can continue to work on a solution.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,

Rajeev

Technical Support

NETGEAR, Inc.

***Please be aware that your case will auto-close after 7 days of inactivity***

http://kbserver.netgear.com/kb_web_files/gearhead/home.html

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9/17/2009 8:19:00 PM

First of all Rajeev called me while I was at work. I told him twice I am at work and he continued to talk, not that I understood a word of what he said but he just ignored me and kept talking. I said after 4:00 PM in the afternoon, not 3:00 PM in the afternoon while I am at work. Is my $100.00 plus dolalrs not enough, now Netgear wants my job by calling me at work. Why am I continuing to be shown nothing but disrepect by the people looking at this mess? Is there anything I can do that will help anybody there to understand anything I have said from the very start? I am tired of generic scripted replies in e-mails, I am tired of people that does not speak english well enough to communicate. Understand, I am just tired of this whole mess with Netgear.

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9/17/2009 8:34:00 PM

This is in response to your e-mail regarding RMA:

My name is Steve Gatlin not steve gaplin. That was surely written somewhere that could have been read. The RMA process is unacceptable. I am not paying a dime, not one cent to have anything sent anywhere. This is a product sold by Netgear. A product Netgear says is bad and I am supposed to spend more money to have it replaced. This is unacceptable to me. To replace the product Netgear will send me the replacement, with a return label that includes shipping and I will send the defective item. If Netgear chooses not to do it this way then I will continue to advise the Better Business Bureau of Netgears failure to make right their defective product

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9/17/2009 10:21:00 PM

Dear Steve,

Thank you for choosing NETGEAR, my name is Rajeev and I will be your support engineer. I appreciate the opportunity to assist you.

Steve, I apologize for the inconvenience you have experienced. I have reassigned the case to a competent technician who will be researching in your issue. I strongly believe that you will be contacted at the earliest.

This message is for your information only. There is no additional action needed from you at this time. The next support engineer will contact you shortly.

If you need any further help, please reply us back so that we can continue to work on a solution.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,

Rajeev

Technical Support

NETGEAR, Inc.

***Please be aware that your case will auto-close after 7 days of inactivity***

http://kbserver.netgear.com/kb_web_files/gearhead/home.html

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9/23/2009 4:04:00 PM

A official compliant about Netgear and the pityful excuse for technical support and customer service has been placed on complaintsboard.com. More will be added to other complaint websites.

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9/23/2009 11:26:00 PM

Dear Steve,

Thank you for choosing NETGEAR, my name is Rajeev and I will be your support engineer. I appreciate the opportunity to assist you.

I would like to convey to you our sincere apologies for the inconvenience you have experienced recently. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. NETGEAR, Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. It is really unfortunate that some of the worst things happen to some of our best customers. I hope we can change your perception of our service.

If you need any further help, please email us back so that we can continue to work on a solution.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,

Rajeev

Technical Support

NETGEAR, Inc.

***Please be aware that your case will auto-close after 7 days of inactivity***

http://kbserver.netgear.com/kb_web_files/gearhead/home.html

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9/24/2009 1:40:00 PM

I thought I had made my position in this matter very clear. I will not be purchasing any other Netgear products because of thier unfair consumer policies as well as their inability to provide any type of reasonalbe customer support. When Netgear replaces my defective product with no additional cost to me then I will stop filing complaints with organizations that act as a clearing house for consumer complaints. I will continue to voice my Netgear experince to all that will receive it so other innocent concumers will not be taken in by Netgears faulty products. The more that my voice is heard the less that people will purchase a Ntegaer product. In the end Netgear will have lost more in consumer sales than the would to have replaced my product like a reputable upstanding company would do. If anyone who sees this message has the courage then they need to take it ot somebody that actually makes decisions in the company for some type of proper action instead of just hitting your standard reply key to make it look like you have addressed the problem.

The only reason I have not filed a complaint with the California Attorney General''s Office is because they do not accept infdividual complaints. However, when enough consumers continue to file thier complaints with these organizations then maybe the Attorney General will see that a problem exist in the Netgear Company in regards to customer service and the products they sell.

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9/24/2009 7:52:00 PM

Dear Steve,

Thank you for choosing NETGEAR, my name is Rajeev and I will be your support engineer. I appreciate the opportunity to assist you.

Regarding your concern, please note that we have forwarded the case to an appropriate department and they will get back to you soon with a possible solution. We require your patience and co-operation in this regard.

If you need any further help, please email us back so that we can continue to work on a solution.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,

Rajeev

Technical Support

NETGEAR, Inc.

***Please be aware that your case will auto-close after 7 days of inactivity***

http://kbserver.netgear.com/kb_web_files/gearhead/home.html

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9/24/2009 9:08:00 PM

Thank you for that scripted response. I will add it to my complaints that I file showing and supporting exactly what I am saying about Netgear to be true and accurate.

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9/24/2009 9:29:00 PM

Dear Steve Gatlin,

I am Josie a Customer Care Advocate for NETGEAR, Inc. I am responding to your online complaint regarding shipping. As per our Guidelines shipping is at the discretion of the customer. These guidelines are agreed upon at point of purchase of the NETGEAR, Inc. device.

The Warranty guidelines are in the box with the unit. At this time we cannot offer shipping waived. You are welcome to take the unit to the point of purchase and see if they will do an exchange for you.

Our shipping is comparable to that of other companies in the industry.

You are welcome to process a SWAP which is free of charge from NETGEAR, Inc. You would be responsible for shipping to our warehouse.

Please feel free to call in at your discretion and have that RMA processed. Thank you for your patience. I apologize I could not accommodate you with free shipping.

Sincerely,

Josie Vickers

Customer Care Advocate

NETGEAR, Inc.

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9/25/2009 12:26:00 AM

Josie,

I want to thank you for your quick response. I would also like to thank you for what I consider to be valauble information that I feel can be quite useful. You have told me this, "As per our Guidelines shipping is at the discretion of the customer. These guidelines are agreed upon at point of purchase of the NETGEAR, Inc. device.

The Warranty guidelines are in the box with the unit."

Now I have to ask you this, how does the customer know what these gudelines are unless they purchase your product and open the box? Once a consumer makes this purchase and opens the box then it can create a situation where the store will not take a return. That is their decision and not Netgear. So a consumer is now left with the option of keeping a defective product or pay to return it to Netgear. This is where I think this information is very useful. While the California Attorney General will not consider individual complaints, he may now consider this issue as it would apply to potentially thousands of unsuspecting consumers across the United States. By your statement consumers are considered to have entered into an agreement with Netgear however, only Netgear is aware of the details of that agreement when the agreement is entered into. I think the Attorney General might find this to put Netgear at an unfair advantage over the consumer. While you attempt to justify your position by stating that "Our shipping is comparable to that of other companies in the industry." only supports the position that I will presnt to the Attorney General. Not only is Netgear creating an unfair disadvantage to the consumer but other companies in the industry are doing so as well. I see a potential for class action status in this situation. With the idea that consumers have about big business in todays economy I do not see it as being difficult to prevail in any type of legal action. Now I am sure Netgear and it''s high paid attorneys will disagree, however I don''t have anything to lose and Netgear stands to possibly lose millions in class action as well as other companies that could be included. Now if Netgear does not care for their customers anymore than to continue a deceptive and unfair practice then I will certainly have no problem making the complaint with the California Attorney General as well as the California Consumer Complaint division.

I already have a complaint registered with the California Better Business Bureau and I will certainly forward the information you have given me to them. Netgear has the opportunity to step and make this right if they would only choose to do the right thing.

BTW, the dictionary definition of advocate is a person who pleads for or in behalf of another. Therefore you are not a customer care advocate, you are a Netgear company advocate.

From: Message Author (click here to email author)
Date: Friday, 25-Sep-09 13:02:26 CDT

Business: Reply Online Consumer: Comment On This

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Complaint #: 216001

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