ATT Wireless, no delivery, no record, 45 minute wait

I called Friday morning September 25th, 2009 to ask what happened to my wife's iphone. We had ordered it over the phone with a real person on Sept. 7th and had to reply Sept. 9th with this email saying we accepted their terms. So we did all the jumping through hoops for them and still no phone. So I call Friday morning and was put on an initial hold, then another, then another. By the time I arrived at work. I had been transferred to four different departments and had no resolve. I told the last rep. that she had my number and my order number and knew what the problem was so she could take it from here. I told her if she didn't take care of this by the end of the day, I was going to write reports like this one on every review board I could find to warn others not to do business with ATT wireless. They are not able to track their own business two initial people on the other end of the 1-800 number printed on the confirmation email couldn't even see my order. I think that's an obvious sign not to do business with a company. I have cancelled the order but still have a refund waiting because they have you buy everything up front.